FAQ

Frequently Asked Questions

From check-in timings to cancellation policies, we've answered it all for you.

All our homes come equipped with fresh linens, towels, high-speed Wi-Fi, and fully stocked kitchens with basic essentials. Many properties also include special features like private pools, BBQ areas, ocean views, hammocks, and direct beach or mountain access. Check each individual listing for specific details—we’ve designed every space with comfort and convenience in mind.

Simply browse our listings, select your dates, and follow the secure checkout process. You will be contacted once your booking is complete.

Yes — we’re happy to help! Date changes are allowed as long as the new dates are available, and we’ll do our best to accommodate your needs. Just reach out to us as soon as possible to request a change.

For cancellations, we follow a Strict 60-Day Policy:

  • Full refund if canceled within 48 hours of booking, and the check-in date is at least 60 days away.

  • 50% refund (excluding service fees) if canceled at least 60 days before check-in.

  • No refund if canceled within 60 days of check-in.

We charge 50% at the time of booking, and the remaining balance is due 45 days before check-in.

We require a refundable security deposit of $300 for all bookings. This deposit is charged with the second payment and will be fully refunded 3 days after checkout, provided there is no damage or violation of our house rules.If you have any questions about the security deposit or need further clarification, feel free to reach out. We want your stay to be as enjoyable and stress-free as possible!

Standard check-in is after 4 PM and check-out is by 11 AM. Early check-in or late check-out may be available upon request, we do out best to work with your needs.

We happily welcome 1–2 pets per stay, depending on size. Please let us know your pet’s breed, weight, and size in advance so we can ensure a comfortable fit for everyone.

We’re here for you around the clock. Whether it’s a quick question or an unexpected issue, just reach out—day or night. We live here on the island and have a dedicated, attentive team ready to assist you at any moment to ensure your stay is smooth and stress-free.

We prioritize properties in secure, peaceful areas that are perfect for families, couples, and solo travelers. Each home is fully gated for added security and peace of mind. If you have questions about a specific area, feel free to reach out and ask.